For Envia Shipping it’s very important to give you the best quality and security with our service, today, we want to talk to you about a very important topic: How does Envia Shipping insure my packages?
Foremost, we would like to explain to you how Envia Shipping works and how we help your e-commerce.
Envia Shipping is a free platform where at the moment you integrate your ecommerce you can access a big number of logistics services.
Beside giving you our logistic services, we are also a connection between carrier suppliers, and with this union we look to give you the best rates in the market for your shipping labels.
Let’s start to clarify some questions that we receive, such as How does Envia Shipping assure my packages?
Is my shipment insured?
Of course! In Envia Shipping, we assure your shipment automatically against theft and loss depending on the amount described on the bill.
This insurance is limited to the products that are approved by the couriers and does not cover unapproved products.
Can I hire an additional insurance?
Yes. In case you want to hire additional insurance and apart from the one that gives you Envia Shipping, the user should insure the shipment for the amount of the product and should be hired directly with the carrier selected.
What can I do if the carrier lose or damage my package?
In case this situation happens, Envia Shipping is responsible for making the follow-up to your case. To do this, it’s important to:
- Have the original bill (This is a requirement that all the assurances require to avoid any fraud).
- Have the shipping label number.
If you have other questions, please contact us to make the respective follow-up of your questions.
Is your package not moving?
In case you’re not a registered company in Envia Shipping, you should communicate directly to the company that generated your shipments.
They’ll help you to make a report with us, and we will be able to help you to identify your package.
Constantly we look for innovation and the best way to improve our service and give you the best possible experience.
We invite you to keep sharing us your questions to help you to fix any problem you have.
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