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Logistics

Let’s talk about cancellations and returns

In this article, let’s talk about cancellations and returns. This is a very important topic for our clients, and we’re going to give you some key points you should consider.

There are four points to take into consideration to understand how this Envia Shipping policy works. 

We hope the situation when you need to use this policy would not be that bad, but in case you need it, we invite you to keep reading about cancellations and returns.

Can shipping labels be canceled?

Of course, once the shipping label is generated, it can always be canceled with the condition that it hasn’t been used. We will share with you in detail what happened according to the carrier selected, you’ll find this information in the following links:

  1. DHL.  
  2. Sendle.
  3. LSO.
  4. USPS.
  5. UPS.
  6. TForce.

How to cancel a shipping label?

We share with you the steps you need to follow in order to have a successful and correct cancellation.

  1. Log in to your account.
  2. On the Dashboard, click Shipping Labels.
  3. Localize the shipping labels you want to cancel and click on the Cancel button.
  4. Immediately, you’ll see a notification to confirm your cancellation.

Theft and loss

In case your package suffers a theft or loss, you have 20 days from the day you created your shipping label to apply our refund policy. 

The refund applies for lost packages, theft or missing items. It will be understood that the package was successfully delivered if the person who received it did not make any notes. 

Because we work with different carriers, we need to verify the terms and conditions of each one. If your shipping label was created more than 20 days ago, unfortunately, we can not offer you a refund.

How to make a return?

In case you have a lost package, theft or damaged, and you require a return, it’s important that you email us to sales@envia.com explaining in detail the current situation with the following information:

  1. Shipping label.
  2. Voucher with the cost of the package.
  3. Bill of the product. 
  4. Insurance hired.

We recommend you to attach any support document that helps us to get the process faster. Our customer service team will keep in contact with you to fix any details. 

Beside. You’ll find a Help section at the platform where you’ll have the opportunity of creating a ticket to make a follow-up of your return or refund with each of our agents. Click here.

Now that you know these points, we invite you to visit our page to know all that we can offer you for your e-commerce.

If you want to know more tips about shipments, eCommerce and logistics, subscribe to our blog, we’ll keep sharing amazing articles weekly!

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